Last Update: 25 September 2022
These Terms of Service, together with the documents referenced herein (collectively the “Terms”), apply to the mobile application named “Metacrete Go” (the “Platform”). Raffles Concrete Pte Ltd (“RCC,” “we,” “us,” or “our”) permits you to use the Platform to book and pay for concrete delivery. You (“you”, the Platform user and Customer) is subjected to these Terms and any applicable rules applied by Apple Inc. (“App Store Rules”) and Google Inc. (“Play Store Rules”) with respect to the use of their App Store and Play Store respectively located at https://www.apple.com/sg/app-store/ (“App Store”) and https://play.google.com/store (“Play Store”).
1.1 Ready-mix concrete supply will be manufactured in accordance with SS EN 206 & SS 544 – 1&2. You must ensure that the samples are tested as specified by BS EN 12390 Part 3 and in a laboratory accredited by SAC – SINGLAS
1.2 RCC will not guarantee the compressive cube strength of samples taken from a truckload of 3 m³ and below and samples not prepare by RCC quality technician
In addition, RCC will not guarantee the compressive cube strength, slump and integrity of the concrete supplied if it has been added with additional water, waterproofing materials, foreign materials without the prior written consent of RCC
Concrete supplied would be deemed to have passed the requirement when the concrete cube samples tested comply with the specified compressive cube strength at 28 days and slump tested comply within the specified range as per product ordered. RCC shall not warranty for any in-situ test carry out by you on its own accord
1.3 Once the concrete is batched, it will be considered sold and you cannot make any amendment or cancellation to the booking, order and delivery
1.4 RCC will not be liable for any administrative charges, fines by HDB, LTA and/or any government, statutory bodies that may arises due to cube failure. However, RCC shall arrange for in-situ test to ascertain the concrete quality
1.5 RCC shall not be responsible for any penalties, summons, fines due to extended supply time beyond the limits set forth by NEA or any Government Agencies. In addition, RCC shall not accept any claims whatsoever for manpower, machinery, equipment cost due to delay in concrete supply
1.6 You shall provide adequate washing facilities for the washing and cleaning of mixer trucks before leaving the site otherwise you shall be responsible for any NEA or LTA summon arising from the scattering of earth on public road leading from your site
1.7 In line with RCC Corporate Data Protection Policy, we do not provide batching record for concrete supply
1.8 The delivered quantity of each load is indicated in the electronic delivery order (“EDO”). In the event of dispute, you are required to inform RCC during or immediately after the concrete supply to facilitate a joint investigation on site to determine the variance. Such claims must be confirmed in writing to RCC within 7 days, failing which it shall be deemed that the quantity stated in the EDO is in order
1.9 EDO will be automatically acknowledged 6 hours after delivery completion in the event that there is no response from user
1.10 Electronic sampling (“E-Sampling”) of cube sample complying SSEN 206 is available upon request
1.11 All RCC batching plants will be closed on Chinese New Year Eve, 1st and 2nd day of Chinese New Year, inclusive of any other dates being declared
1.12 Supply of concrete shall be subjected to the availability of raw materials such as cement, aggregates, sand, admixtures and water
1.13 All environmental credits (emission permits, allowances, credits, reductions, environmental labelling attributes and claims) related to RCC concrete and cement products shall be fully owned by Pan-United Corporation Limited (“PUC”). PUC shall be entitled to full ownership allocation of such environmental credits.
1.14 You shall at all times be liable for and shall indemnify and hold RCC harmless against all liabilities to other persons (including your servants and agents) for injury (including bodily injury), noise, disturbance, damage to property or other loss which may arise out of or in consequence of the execution, completion or maintenance of the Supply Agreement Works and against all claims, demands, costs, charges and expenses that may be occasioned to RCC by the claims of such persons.
1.15 RCC shall not be subjected to any liquidated damages and/or consequential losses. In addition, RCC will not issue any performance bond and shall not be subjected to retention fund for the supply of concrete
1.16 Deliveries are available from 9am to 8pm on Monday to Saturday, excluding Sundays and public holidays. Delivery schedule is available at least 3 hours from time of booking
1.17 Booking for same-day delivery is only applicable on Monday to Saturday, except weekends and public holidays.
1.18 Our delivery is available to valid addresses within mainland Singapore which are accessible by concrete mixer trucks subjected to height restrictions of 4 metres and unladen vehicle weight of up to 1.5 tonnes
1.19 Deliveries can only be scheduled to sites with construction and/or building permit authorised by BCA (Building Construction Authority of Singapore (“BCA”). You are responsible to perform the due diligence in accordance to local laws and regulations
1.20 Delivery locations which require access permit will be subjected to availability. For Jurong Island and Changi Airport, deliveries are available from the next working day
1.21 Our concrete will be delivered in mixer truck and directly discharged at site. You are responsible to provide necessary equipment and accessories to properly receive the product.
1.22 You are responsible for ensuring that the delivery details (e.g. recipient’s name, contact details and delivery address) entered by you on the Platform are accurate and complete. RCC shall not be liable in the event of late delivery or non-delivery of goods by reason of erroneous delivery details entered by you on the Platform. For the avoidance of doubt, any changes via communication channels other than the Platform confirmation shall not be accepted
1.23 All prices are subject to change without notice and are not guaranteed, except that prices for orders that have been paid and accepted.
1.24 RCC reserves the right to void, discontinue or change the use of any discounts, promotions or coupons (also known as “Vouchers”) without prior notice
By using the Platform, you represent, warrant and undertake that:
2.1 You have legal capacity to enter into the Agreement and that you are at least eighteen 18 years old. You cannot enter into the Agreement if you are below eighteen 18 years old
2.2 You will provide true, accurate, not misleading, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it true, accurate, not misleading, current and complete at all times during the term of the Agreement. You agree that RCC may rely on your information as true, accurate, not misleading, current and complete. You acknowledge that if your information is untrue, inaccurate, misleading, not current or incomplete in any respect, RCC has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice
2.3 You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require
2.4 You acknowledge and agree that only 1 account can be registered per mobile number, except as otherwise permitted by RCC
2.5 You will keep your account password or any identification we provide you which allows access to the Service secure and confidential
2.6 You will not authorise others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity
2.7 You agree to notify us immediately of any unauthorized use of your account or any other breach of security
2.8 When using the Platform and Service, you agree to comply with all laws applicable to you and/or your use of the Platform and Service
2.9 You will only use the Platform and Service for their intended and lawful purposes
2.10 You will not try to interrupt, impair or harm the Platform and Service in any way, and shall refrain from: (a) sending spam or otherwise duplicative or unsolicited messages; (b) sending or storing infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights; (c) sending material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (d) interfering with or disrupt the integrity or performance of the Platform or the data contained therein; (e) attempting to gain unauthorized access to the Platform or its related software, systems or networks; (f) impersonating any person or entity or otherwise misrepresent your affiliation with a person or entity; (g) engaging in any conduct that could possibly damage our reputation or amount to being disreputable; (h) circumventing the proper operation of the Platform and network which the Service operates on; and (i) using any manual or automated program or script, including but not limited to web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, to unduly burden or hinder the operation and/or performance of the Platform, or to circumvent the navigational structure or presentation of the Platform or its content
2.11 You will not attempt to commercially exploit any part of the Platform without our permission. For the avoidance of doubt, you are not permitted to modify or make derivative works based on the Platform, its content or any part thereof in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose save where specifically permitted in writing by RCC. This includes without limitation, not to:
(a) create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Platform except for your personal, non-commercial use;
(b) copy any content displayed through the Platform or “mirror” the Platform or any parts thereof on any other server or wireless or internet-based device, including reproducing any third-party product content and reviews, for republication in any format or media; or navigational structure or presentation of the Platform or its content elsewhere;
(c) conduct competitive research, data mining or scraping activities, unless an exception applies under applicable law; and
(d) disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, the Platform or any software or services made available on or through the Platform
2.12 You will not utilise modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud RCC or to disrupt the natural functions of the Platform
2.13 You will not use the Platform for sending or storing any unlawful material or for fraudulent purposes
2.14 You will not use the Platform to cause nuisance or behave in an inappropriate or disrespectful manner towards RCC or any third- party
2.15 You agree that the Platform and Service is provided on a reasonable effort basis
2.16 You agree that your use of the Service will be subject to the RCC Policies as may be amended from time to time
2.17 You agree to assist RCC with any internal or external investigations as may be required by RCC in complying with any prevailing laws or regulations in place
2.18 You are aware that when requesting Services by SMS, phone, data or by using the Platform, standard telecommunication charges will apply
2.19 You agree that RCC may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of twelve 12 calendar months from the last date of transaction and deactivate or restrict access to your user account
2.20 You agree to assume full responsibility and liability for all loss or damage suffered by yourself, RCC or any other party as a result of your breach of this Agreement
2.21 You agree and consent to RCC and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is incorporated by reference herein and accessible from (https://www.metacrete.com.sg/privacy)
3.1 Invoices will be subjected to prevailing GST
3.2 Payments can be made through PayNow
3.3 RCC reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third-party payment service provider(s). With your consent, your credit card / payment information will be stored with our third-party payment service provider(s) for future orders. RCC does not store your credit card information
3.4 Refund can be requested via the Metacrete Go App
3.5 RCC reserves the rights to refuse any refund requests beyond 24 months from the date the excess monies arise
3.6 For the provision of Services and to the extent that RCC is liable, You agrees that the maximum liability of RCC shall not exceed the amount. Shown in the invoice paid to RCC
3.7 You acknowledge that any refunds for unfulfilled partial delivery is at the sole discretion of RCC.
© 2023 Metacrete. All Rights Reserved.